The Case Manager (CM will perform a dual role while working with clients as described below.
As Case Manager (CM), the employee will provide comprehensive care for its clients to ensure their well-being and ability to function as best as can be expected given their current situation or need. CM will help clients live as independently as possible by assisting them to connect with social services, advocating for them with public organizations, finding housing accommodations including supportive housing facilities, and assisting them with paperwork.
The CM may perform other duties as needed, and is responsible for handling administrative tasks such as maintaining case files, completing required paperwork and other documentation as needed.
The CM must be able to assess their client’s needs and have a good working knowledge of available community resources. He or she should keep current with changes to government policies that can have an impact on clients, such as changes to social services benefits or other services. The CM is required to travel and therefore needs a valid driver's license and the use of their own vehicle. Attendance and participation in mandatory meetings and training is expected, and they must be able to work with people of all races, religions, sexual orientations, and socio-economic statuses.
The CM must possess a combination of 3 years’ mental health work experience, relevant education, and training which indicates the possession of knowledge, skills, and abilities necessary to perform essential job duties. Bachelor degree in relevant human services field is required as well as excellent writing skills, computer proficiency, and experience managing others.
Major Duties and Responsibilities for CM:
1. Participates as directed in the intake and screening of new clients within the program by means of and agency approved procedure which ensures that all individuals are adequately and appropriately served according to their individual needs and in accordance with existing Board policies and procedures.
2. Participates in regular staff meetings held at assigned location.
3. Assist in the client intake and referral process, accepts newly assigned cases as needed. Completes case management paperwork and follow up items or tasks for all clients on caseload.
4. Develops appropriate goal plans/service plans with clients as the means for implementing appropriate services and developing effective alliances with clients.
5. Provides on-going supportive and/or case management functions in accordance with the problems, needs, and the strategies identified within the goal service plan in order to help the clients to achieve the stated goals and objectives. This includes obtaining “Consents and Releases of Information” for any identified service or medical provider to allow an open line of communication within the client’s service team.
6. Provides face to face reviews with the client and/or relevant staff on a regular basis the progress made in reaching service goals so that the service plan can be modified as necessary to ensure that the goals and objectives are being achieved. The frequency reviews will be determined by relevant requirements.
7. Documents all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with agency and regulatory standards and requirements.
8. Participates in interagency planning and service coordination activities as directed to improve and enhance service continuity and effectiveness for clients.
9. Meets regularly with the immediate supervisor as a means of enhancing professional growth, reviewing and processing the provision of case management services, and dealing with appropriate administrative issues. Will report to the Program Director, as immediate supervisor.
10. Maintains close communication with the client’s caseworkers from other agencies for input regarding client’s immediate needs such as housing, employment, insurance, medical needs, etc.
11. Maintains service logs and turns them in on a weekly basis so that staff and client service information can be reviewed by the Program Director. This includes at least monthly supervision with the Program Director. Also, maintains contact and has regular communication with other STA Staff including Program Director, Occupational Specialist and Transportation Coordinator.
12. Performs other duties as assigned by the supervisor which are consistent with the position and in compliance with agency policies and procedures.
13. Interact positively with clients and their families, work as a team member, communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.
14. Maintains an aftercare log and follow up with clients as they are discharged from the program, after care timeframes will be determined as directed.
As Vocational Specialist (VS), the employee will help clients understand their capabilities and interests, while helping them set career goals. The VS explores a client’s potential as it relates to the job market. Vocational specialists help individuals and groups sort out their career options. They conduct an interview with each client to evaluate skills, abilities, work history and personality, then match the client’s education, experience, training and interests to available jobs. Often, they arrange for aptitude tests to help the client make career decisions.
Coaching clients for interviews or arranging for training to help them develop marketable skills is another way vocational specialists help job seekers. Assisting with résumé preparation or revision, keeping client records, and preparing reports and correspondence are additional job duties.
In addition, vocational specialists provide support for individuals in times of job loss or layoffs, and they will continually assess the client’s needs and provide support as it pertains to maintaining a job.
The VS will encourage clients to stay active with Careelink and other professional employment agencies. The VS is alert for job openings and will maintain an active list of open positions in the area. The VS will also recommend specialized agencies such as AHEDD and Goodwill for individuals qualifying for additional assistance with job coaching and employment searches.
Must possess a combination of experience or relevant education, and training which indicates the possession of knowledge, skills, and abilities necessary to perform essential job duties. Bachelor degree in relevant human services a must. Must have at least one-year experience in the human service or vocational rehabilitation field.
Major Duties and Responsibilities for VS:
1. Assists clients in identifying employment and career goals.
2. Assist in attaining suitable employment and educational opportunities for clients.
3. Completes the Job Readiness Evaluation with each assigned client to evaluate and determine abilities, skills, and interests for employment.
4. Assists in vocational counseling and rehabilitation planning for employment services, which includes assisting in obtaining employment.
5. Assists in employment readiness services such as job-training, job-seeking skills, resume development, and other work readiness assistance.
6. Assists in obtaining and maintaining employment for the client, this may include the use of special employer incentives and job accommodations.
7. Assist with On the Job Training (OJT) Programing within the Program guidelines.
8. Assist with “Dress for Success” Training, hosting mock interviews, and other job readiness training.
9. Provides appropriate support to client as needed.
10. Collaborating with Career Link, AHEDD, Goodwill and other employment services.
11. Participates in regular staff meetings held at assigned location.
12. Schedule and personally conduct at least 1 job readiness presentation per month.
13. Maintains case logs and turns them in on a weekly basis so that staff and client service information can be reviewed by the Program Director. This includes at least monthly supervision with the Program Director.
14. Maintains contact and has regular communication with other STA Staff including Program Director, Assistant Caseworker, and Transportation Coordinator.